Complaint Form

Dear and valued customer,

If you are not satisfied with a purchase or if you are experiencing another problem with a ILAB-LILA dealer, here is what you should do: We first request that you try to settle your dispute with the dealer in question and try to solve your problem amicably.

Should this step fail to resolve your problem, or if you are not quite satisfied with the solution proposed, or if you are wondering whether this is the 'right' solution or proposal, you can ask for help at the National Association of which the dealer is a member. The National Association will study your complaint and arbitrate a solution.

In order to do this you must:

• · accurately describe the problem;
• · inform the National Association of the results of your discussions with the dealer in question;
• · inform the National Association of the solutions or proposals suggested to you;
• · accurately argue why you think these are not acceptable or why you are not satisfied with the suggested solution;
• · fully list your name, title, address, zip-code, town, state and country, as well as your telephone- and faxnumber and email address.

Please note that the Webmaster is in no way responsible for any offered item: all items offered are the property of the dealer offering the item and the dealer is the sole responsible party for descriptions, pricing, and cataloguing practice.

If the dealer with whom you have a dispute is a member of the ABAA you are requested to go to the following link: ABAA complaint form